Shipping Policy
At Shimmer and Shawls, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your order in a timely manner, and we are committed to delivering your items safely and securely. Please take a moment to familiarize yourself with our shipping policy.
Shipping Methods
We offer a variety of shipping methods to accommodate your needs. During the checkout process, you will have the option to choose from the following shipping methods:
- Standard Shipping: Our standard shipping option delivers your order within 5-7 business days.
- Express Shipping: If you need your items sooner, you can select our express shipping option, which delivers your order within 2-3 business days.
- International Shipping: For our international customers, we offer international shipping options. Please note that international shipping times may vary depending on the destination.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. During the checkout process, you will be able to view the shipping cost before finalizing your purchase.
Order Processing Time
Once your order is placed, we will work diligently to process and prepare your items for shipment. Most orders are processed within 1-3 business days. Please note that during peak seasons or promotional periods, order processing may take slightly longer.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page.
Shipping Restrictions
While we strive to offer worldwide shipping, there may be certain restrictions on certain items due to customs regulations or shipping limitations. If you encounter any issues during the checkout process regarding shipping restrictions, please contact us at customercare@shimmerandshawls.com for assistance.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Thank you for choosing Shimmer and Shawls. We appreciate your business and are dedicated to providing you with a positive shopping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer care team.